FAQ

  • Where can I see your product in person?

    Please refer to our list of stockists to visit a store in your area. We recommend calling in advance to make sure they have the product you’re looking for.

    We also offer visits to our Vancouver office by appointment only. Please contact us for availability.

    Where are your products manufactured?

    We are proud to partner with hand-selected glass blowers, woodworkers and metal fabricators in Canada and around the world. Our core product line is designed in Vancouver, with components largely fabricated here in Vancouver, BC and through our partners in Italy. Assembly, quality checks and packaging/distribution are done out of our Vancouver-based warehouse/workshop.

    What type of lamping do you offer?

    Depending on the collection, we offer two types of lamping: replaceable LEDs—which can be replaced—and integrated LEDs which are built-in to the light fixture. You can refer to each product's specification sheet for full details or contact us.

    Do you offer custom configurations?

    If you're looking for a more personalized piece, we can work with custom requests for certain modifications and finishes within the standard product line. Please contact us directly with the details of your request, or fill out out a bespoke request form for project inquiries that fall outside of our regular product line.

  • To place an order, please email us at sales@matthewmccormick.ca with your name, location, and the fixture you are interested in. You can also call us toll-free during regular office hours, Monday through Friday (9:00 - 5:00 PM, PST) at 1-888-290-0840.

    What types of payments do you accept?
    We accept credit cards (Visa, MasterCard, and American Express) through a Level 1 PCI service provider with the highest payment processing security grade.

    You can also choose to pay by wire transfer or cheque.

    What is your return policy?
    Please review our terms and conditions to determine whether your return is eligible for returns. For questions about eligible returns, please get in touch with us at sales@matthewmccormick.ca

  • What is your warranty policy?
    We hope that you will enjoy our product for a lifetime. Our collections are designed to last, and we hand-select componentry and craftspeople with that sentiment in mind. Each individual order is hand-tested and assessed prior to dispatch. You can review our warranty policy here.

    Need to make a return?
    If your product is eligible for a return, please fill out the form below and email it to sales@matthewmccormick.ca for review and to receive your RMA (Returns Material Authorization) number. Returns without an RMA number will not be accepted.

    RMA Submission Form

  • We strongly recommend working with an experienced electrician for your fixture installation. Installation instructions have been included in your product packaging. Should you require a digital copy, you can find it here.

    Important note for DAWN fixtures: Branches are NOT adjustable on-site. Twisting or manipulating the configuration is likely to damage the electrical connection, thus voiding warranty.

  • Please handle your fixture with extreme care, using the white gloves provided in the packaging to install. In addition:

    Regular dusting is recommended using a dry, microfibre cloth for all plated, power-coated or stained wood finishes.

    Gentle cleaning with mild, soapy water can be used as necessary, wiped dry immediately. Water should never sit on the product.

    No chemical cleaners should be used anywhere on the fixture.

    Use a damp, lint-free cloth to gently wipe down any glass surfaces (ie. globes, bulbs) or diffuser lenses.

  • Standard lead time for custom or non-stocked items is 8-12 weeks unless otherwise indicated on the order acknowledgement. Lead time does not include transportation time. 

    US-Bound Shipping

    Standard shipping terms are DAP (Delivered at Place) from Canada. MMS can facilitate DDP (Deliver Duty Paid) shipping upon request.

    • DAP: MMS coordinates shipment; Buyer is responsible for managing import clearance and paying import duties, taxes and brokerage fees, as applicable*.

    Customers may be contacted by carriers to remit duties/tariffs in order to have products released, based on their country of origin**, and/or country specific tariff regulations.

    • DDP: MMS coordinates shipment and manages brokerage and customs clearance. MMS will provide a shipping estimate, as well as an estimate for the import duties, tariffs and/or duties as applicable at the time of project quotation. Prior to dispatch MMS team will review the current import duties, tariffs and/ or taxes, if country-specific laws and regulations undergo substantive change from the time of quoting to order dispatch, we reserve the right to bill the difference before releasing the order.

    International Shipping (Excluding USA)

    International orders outside of the USA are shipped DAP (Delivered at Place) from Canada. MMS coordinates shipment; Buyer is responsible for managing import clearance and paying import duties, taxes and brokerage fees as applicable*.

    Customers may be contacted by carriers to remit duties/tariffs to have products released, based on their country of origin**.

    *Canadian-made goods are CUSMA and CETA compliant, respectively eliminating duties and tariffs on these products going to the US and EU. Goods manufactured in Italy and

    Taiwan may be subject to additional fees, applied at time of import. Rates are subject to vary.

    **Countries of origin by product type:

    • Canada: Ova, Ben Lamp, Line Light, Dodeca, Dawn

    • Italy: Cascadia, Mila, Mila Sconce, Labra

    • Taiwan: Halo

  • Due to the handmade nature of our products, most of our standard product line carries a lead time of ~6-8 weeks unless otherwise indicated at the time of order placement. For inventory availability or special requests that may fall outside of standard lead time, please contact sales@matthewmccormick.ca.

    We also carry a number of high-demand products in stock at our Vancouver warehouse which may be available for projects with shorter lead times.

  • We have a Trade Program in place for registered architects and design firms. Please submit our Design Trade Network form to sign up for a trade account.

  • To contact us for interviews or high-res downloads, please email us at press@matthewmccormick.ca.